Privacy Policy for Mobility2Home
At Mobility2Home (“Mobility2Home”, “we”, “us”, or “our”), we take your privacy seriously and are dedicated to safeguarding your personal information. “Personal information” refers to any data that can be used to identify an individual. In this Privacy Policy (“Policy”), we explain the types of personal information we collect, how we use it, and the reasons behind our practices.
This Policy does not cover information that is anonymous, de-identified, or related solely to business contacts.
You acknowledge and accept this Policy when you:
- Request or utilize our services;
- Visit our website at www.mobility2home.ca (“Website”);
- Apply for a position with us; or
- Communicate or interact with us, whether online, by phone, or in person.
This Policy is also a part of our Terms of Service, which you can review at https://mobility2home.ca/terms-and-conditions/ (the “Terms”).
Consent to This Policy
As you engage with our products, services, or any interaction with Mobility2Home, we may need to collect and process certain personal details about you. We will collect, use, and share your personal information with your consent, as described in this Policy or as required by law. Consent may be given explicitly or implicitly. In some cases, we will obtain your consent directly; in others, we may rely on consent provided to a third party, such as an authorized representative or healthcare provider.
You may withdraw your consent at any time, provided there are no legal or contractual requirements for us to retain your information. However, withdrawing consent may impact our ability to provide services to you, particularly if the information is necessary for administering benefits or processing claims. If you wish to withdraw your consent, please contact us at:
Mobility2Home
Attn: Privacy Officer
868 Falconbridge Road Unit 7-8 Sudbury, Ontario P3A 5K7
Email: joel@mobility2home.ca
Phone: (705) 525-7442
Collection and Use of Your Information
We gather personal information whenever you interact with us. This includes, but is not limited to, when you:
- Apply for or receive a product or service;
- Participate in a virtual or in-person consultation or assessment;
- Visit our Website or any of our physical locations;
- Sign up for special promotions or complete a survey; and
- Communicate with us via phone, email, video call, messaging platforms, or social media.
Typically, we collect the personal information you provide directly. However, we may also obtain information from other sources, including:
- Individuals you have authorized to act on your behalf, such as a power of attorney;
- Healthcare professionals and facilities, such as occupational therapists, physiotherapists, long-term care homes, hospitals, and clinics;
- Your insurance provider;
- Online advertising partners; and
- Publicly available sources or government bodies when relevant to providing our services or running our business.
By providing personal information about others, you confirm that you have obtained their consent or have another legal basis to do so.
Types of Information We Collect and Why
The personal information we collect varies depending on the products or services you request and the information you choose to share. Common types of information we collect and the purposes for which we use it include:
- Contact Information: Including your name, address, email, phone number, or social media account details. We use this to communicate with you regarding inquiries, requests, or information about our products and services.
- Needs Assessment Information: Details about your preferences, location, age, abilities, and mobility needs to ensure we provide suitable products and services. This may also include health-related information. If provided by a healthcare provider, this information is used strictly for the intended purpose.
- Home-Related Information: Data that may be collected during home visits, virtual assessments, or service calls, such as images or notes documenting your home environment. This information helps us tailor our products and services to your needs, confirm installations or repairs, and identify potential concerns.
- Payment and Billing Information: Includes payment details, insurance information, and, when applicable, health card details for processing payments and billing relevant parties.
- Eligibility for Funding Programs: Information such as your needs, income, medical condition (if applicable), and whether you identify as Indigenous, which helps us and our funding partners, like governments and charities, determine eligibility for financial assistance programs.
- Online Usage Information: Data on how you interact with our Website, including your device, browser, IP address, time zone, and cookies. This information is collected automatically when you visit our Website. For more details, see the “Cookies” section below.
In addition to the above, we may use your information to:
- Promote Mobility2Home’s products and services;
- Enhance our products, services, Website, and business operations;
- Create statistical and aggregated reports (often anonymized or aggregated to prevent identification);
- Manage daily organizational and operational activities;
- Safeguard the rights, property, and safety of Mobility2Home, our employees, and stakeholders;
- Detect, investigate, or prevent security threats and illegal activities, including fraud;
- Comply with laws, regulations, or industry standards; and
- Fulfill any other purpose authorized by you or the law.
For Job Applicants
If you apply for a job with us, we will use the information provided (such as your employment history) to evaluate your suitability for the role. We may also gather information from third parties, such as references you provide or background checks, for the same purpose.
Sharing Your Information
We may share your personal information for the following reasons: (a) to run our business; (b) to collaborate with care providers and partners; (c) for legal reasons; and (d) in the context of buying or selling a business.
- Running Our Business: We may share your information with service providers who assist us in business operations or in delivering our products and services. These providers are required to protect your information and use it only for the purposes for which it was shared.
- Collaboration with Care Providers and Partners: We may share your information with care providers when necessary to provide our products and services. For example, if you reside in a long-term care facility, we may coordinate with them to deliver our services.
Additionally, we may share your information with funding partners, insurers, and other organizations if it’s essential for delivering services or billing.
- Legal Requirements: In specific situations, we may need to share your information to:
- Respond to lawful requests from government authorities;
- Comply with legal processes or regulations;
- Recover debts or manage any potential legal issues;
- Protect the rights, property, and safety of Mobility2Home, our staff, or others; or
- Detect and resolve fraud or security issues.
- Business Transactions: Your information may be shared with potential business partners during mergers, acquisitions, corporate reorganizations, or other business transactions.
International Transfer of Information
Your personal information may be transferred, stored, or processed outside of your home country. In such cases, it will be governed by the laws of the countries where it is processed and may be subject to access by law enforcement.
Cookies
Cookies are small files stored on your browser that help identify your device and gather information. We may use cookies to enhance your experience on our Website or to target advertising. Third-party cookies may also be used to track your activity on our Website and display relevant ads on other platforms. For more information on managing cookies, refer to the support section of your web browser.
Google Analytics
We use Google Analytics to better understand how users interact with our Website. Google Analytics tracks user behavior, including visits, pages viewed, and referral sources. This data helps us improve our Website and marketing efforts. For more details on how Google handles data, visit https://www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics by installing a browser add-on available at https://tools.google.com/dlpage/gaoptout.
Facebook Pixel
Facebook Pixel helps us analyze how visitors use our Website and enables us to tailor our advertising on Facebook. The pixel collects data on user interactions, which Facebook may use to personalize ads within its network. For more information on managing your Facebook data, visit https://www.facebook.com/. Learn more about Facebook’s data practices under “Information from partners” in Facebook’s Data Policy.
Security
We prioritize the security of your personal information and implement reasonable physical, organizational, and technological safeguards. However, no internet transmission is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security, and any information you share is at your own risk.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or for other legitimate purposes, such as complying with legal obligations, improving our business, resolving disputes, or enforcing our agreements.
Accessing and Correcting Your Information
We strive to keep your personal information accurate and up to date. You can request to access or correct your information by submitting a written request that includes your identity details and the specific information you want to review. Contact us at: https://mobility2home.ca/contact/
We will respond to access requests by informing you of the existence, use, and disclosure of your information. We may not be able to fulfill all requests, and there may be a fee for providing copies of your personal information.
If your information needs to be corrected, please notify us promptly so we can make the necessary updates. However, we may not accommodate requests that would violate legal requirements or result in inaccurate information.
Contact Us
If you have any questions or concerns about this Policy or how we handle your personal information, please contact us at: https://mobility2home.ca/contact/
We may need to verify your identity or request additional information to process your inquiry.
Policy Updates
We may update this Privacy Policy to reflect changes in legislation, enhance transparency, respond to changes in our products or services, or address updates in our data handling practices.
When we make significant changes, we will notify you appropriately and post the revised Policy on our Website. The most current version of this Policy will govern our use of your personal information.