Accessibility Policy for Mobility2Home
At Mobility2Home, we are dedicated to enhancing the lives of our clients by providing reliable mobility and home accessibility solutions. Our commitment is to deliver these solutions with integrity, professionalism, and a focus on making everyday life more accessible for all. We believe in creating a supportive and inclusive environment for our clients and their caregivers, ensuring that our services meet the diverse needs of the community.
Our Commitment
In keeping with our mission, Mobility2Home is committed to offering our products and services in a way that upholds the dignity and independence of people with disabilities. We strive to serve all clients with fairness and respect, and we adhere to the following principles:
Communication
- We prioritize clear and effective communication with all clients, making sure to consider the specific needs of those with disabilities.
- Information and communication materials are made available in accessible formats upon request, ensuring that every client can easily access the information they need.
Telephone Services
- We communicate with clients in straightforward language and offer alternative methods, such as email, when telephone communication does not meet their needs.
Assistive Devices
- Our locations are designed to be accessible to clients using assistive devices, ensuring that everyone can access our services without barriers.
Billing
- We provide invoices in formats that are accessible to all clients, with alternative options available upon request.
- Our team is available to assist with any questions related to billing, offering support via phone, email, or in person.
Service Animals
- We welcome clients who use service animals, allowing them access to all areas of our premises that are open to the public.
- Clients with service animals are responsible for the care and control of their animals at all times while visiting our locations.
Support Persons
- Clients who require the assistance of a support person are encouraged to bring them along when visiting our facilities. Access to support persons is fully supported and encouraged throughout our premises.
Notice of Temporary Disruption
- In the event of a temporary disruption to our facilities or services, we will do our best to notify clients promptly. This notice will include details about the cause, expected duration, and any available alternatives.
- Notices will be posted prominently at affected locations and shared on Mobility2Home’s social media channels.
Feedback Process
- We value and welcome feedback on our services, especially regarding how we meet the needs of clients with disabilities.
- Clients can provide feedback through various channels, including phone, email, or mail, either directly to a local Mobility2Home site or to our National Office.
- We are committed to responding to all feedback and making necessary improvements to enhance our services.
Modifications to This Policy
- Mobility2Home is committed to continuously improving our customer service policies to ensure they respect and promote the dignity and independence of people with disabilities.
- Before making any changes to this policy, we carefully consider their impact on our clients with disabilities.
Questions About This Policy
This policy outlines Mobility2Home’s commitment to providing accessible and inclusive services. If you have any questions or need further information, please contact us: https://mobility2home.ca/contact/